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Know the rules. You should have read all the government documents, including the rules and regulations, before you closed on your purchase. Respond in writing. Don't argue the rule. Know the penalties.
Unless the board can be compelled to place the homeowner's complaint into the minutes, the board can choose to ignore the homeowner and there is no paper trail by using that approach.
A Management company is a paid contractor of the members of the HOA. If any lawsuits were to be filed against the Management company, it would have to be by the HOA. Which means you have to convince your board/neighbors to use the HOA funds to sue.
Responding to ComplaintRespond to the complaint in writing, and send your response via certified mail with return receipt requested. Your response should be clear, reasoned and succinct. Don't make allegations against the HOA or your neighbors. Instead, outline any disagreements you have with the complaint.
If you disparage your homeowner association by way of libel or slander, or even say or write things which the HOA feels constitute libel or slander (defamation) and they believe you have damaged either their reputation or property values of the residents who are members of the homeowner association, they may sue you in
A homeowner can sue HOA for selective enforcement if they feel it is warranted they have every right to do so. Naturally, an HOA board will want to do everything in its power to prevent legal action from taking place.
Know the HOA rules or bylaws. Respond to any allegation of a violation, including failing to pay your fees, in writing. Do not argue over the rules as they are usually legally binding within your state.
Write a Letter. The first step should be to write a letter to the offending homeowner. Call in a Restraining Order. Some homeowners will not be stopped by a formal letter and imposed sanctions. Call the Police. The last step to take when homeowners are harassing board members is to call the police.