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State law requires you to send the business a letter 30 days before filing a claim in court. The letter must outline your complaint, the harm you suffered, and how you want the problem resolved. This is called a 30 Day Demand Letter.
Frequently Asked Questions (FAQ) Type your letter. ... Concisely review the main facts. ... Be polite. ... Write with your goal in mind. ... Ask for exactly what you want. ... Set a deadline. ... End the letter by stating you will promptly pursue legal remedies if the other party does not meet your demand. Make and keep copies.
The demand letter serves three basic functions: It provides notice and information to business about the nature of the consumer's claim, It encourages business to negotiate a settlement rather than go to court, and. It controls the number of money damages a consumer may ultimately recover.
93A § 9 provides remedies for consumers who are damaged by a company's ?[u]nfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce.? Defendants who are found to have violated the statute may be held liable for the plaintiff's actual damages, plus reasonable ...
Filing a Chapter 93A Complaint in Massachusetts Be sent to the business at least thirty (30) days prior to the filing of an actual lawsuit; State that the claimant is a "consumer" - someone who engages in commerce for primarily personal, family, or household purposes; Identify the claimant's full name and address;
To meet your legal obligations, include the following information in your 30 Day Demand Letter: Your full name and address. The description of the unfair or deceptive act or practice including all the unfair or deceptive practices claimed, the dates involved in the transaction, and any other important facts.
A demand letter is a letter, usually written by an attorney on a client's behalf, outlining the dispute between the two opposing parties and demanding that the recipient of the letter take or cease a certain action.
Here is a checklist for what to do and not to do when you are in receipt of a demand letter. Do not be intimidated. ... Evaluate the damages immediately. ... You must respond in 30 days. ... Consider making a reasonable settlement offer. ... Protect your business interests and file your response with the Court.