In Massachusetts, there are two primary procedures for filing a complaint: the Massachusetts Commission Against Discrimination (MAD) Complaint Process and the Massachusetts Office of Consumer Affairs and Business Regulation (CAR) Complaint Process. The MAD Complaint Process allows individuals to file a complaint alleging discrimination on the basis of race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, ancestry, age, disability, or veteran status. In order to file a complaint, individuals must complete a complaint form and submit it to the MAD. The MAD will then investigate the complaint and may issue a finding of probable cause or no probable cause. If a finding of probable cause is determined, the MAD may convene a public hearing. The CAR Complaint Process is for complaints related to consumer protection, unfair or deceptive practices, or violations of any laws administered by the CAR. To file a complaint, individuals must complete an online complaint form and submit it to the CAR. The CAR will then review the complaint and may issue a finding of probable cause or no probable cause. If a finding of probable cause is determined, the CAR may refer the case to the Attorney General’s Office. In both cases, individuals may also seek legal advice and/or file a civil action in a court of law.
Massachusetts Procedures for Filing Complaints
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How to fill out Massachusetts Procedures For Filing Complaints?
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If you are not able to provide a written complaint, you may call our 24 hour consumer complaint line at (800) 462-5540 or (617) 753-8150.
Contact Details Organization Type:Nursing Home State Survey AgencyCovered States and Territories:MassachusettsInformation:Toll Free: (800) 462-5540 Local: (617) 753-8000 Fax: (617) 753-8095 Web Site: Hours: am - pm2 more rows
Food service establishments are inspected at least once per year. How do I make a complaint about a restaurant? A consumer can report a complaint in the following ways: Call the Division of Health Inspections at 617-635-5326, Fax 635-5388 - 8am to 5pm Monday - Friday.
Office of Consumer Affairs and Business Regulation 501 Boylston Street, Suite 5100 Boston, MA 02116 Consumer Hotline: (617) 973-8787 or (888) 283-3757 toll free (MA only) Use our Question / Complaint Form to submit inquiries online.
File a complaint by calling the Intake Investigator at (617) 371-9500 or (888) 485-4766. Intake Investigators are generally available to take calls between a.m. and p.m., Monday through Friday.
You can reach us at (617) 727-8400. You can file a complaint at any time using our online form.
