Louisiana Customer Service Action Form
Description
How to fill out Customer Service Action Form?
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FAQ
Here's the process we recommend when responding to customer complaints.Listen to or read the customer's complaint.Take a moment to process the criticism.Determine what action you'll take to address the problem.Thank the customer for their feedback.Apologize and reiterate your understanding of the issue.More items...?
4 steps to handling a customer complaintIdentify the problem. The first thing to do in the case of a complaint is identify the problem.Rectify the problem.Follow up on the problem.Learn from the problem.
Customer details.Details of other person or supplier involved in this complaint.Details of goods or services supplied to the customer. Street address. Suburb. Home telephone number. Business telephone number. Mobile telephone number.Details of what the customer complaint is. Date received. In person. In writing. / /
Filing a Complaint with LCHRTelephone: (225)342-6969.By Mail: Office of the Governor. Louisiana Commission on Human Rights. P.O. Box 94094. Baton Rouge, LA 70804.In Person: 1001 N. 23rd Street. Baton Rouge, LA 70802.Online: Click here.
Complaints may also be filed by calling the Fraud and Abuse Hotline at 1-866-801-2549. The Office of State Inspector General is located at 602 North Fifth Street, Sixth Floor, Baton Rouge, LA 70801. Our telephone number is (225) 342-4262. Our fax number is (225) 342-6761.
A 5-step process for handling customer complaintsStep 1: Dig deeper by asking the right questions.Step 2: Identify the type of customer you're dealing with.Step 3: Respond to the customer quickly.Step 4: Present a solution, and verify that the problem is solved.Step 5: Log the complaint so you can track trends.
The Complaint Form can be completed online and sent electronically. It can also be printed for mailing or faxing. Complaints may also be filed by calling the Fraud and Abuse Hotline at 1-866-801-2549. The Office of State Inspector General is located at 602 North Fifth Street, Sixth Floor, Baton Rouge, LA 70801.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Customer complaints are pieces of negative feedback about a company's product, service, or support experience. They often occur when customer expectations aren't met. Consumers may complain when they receive the wrong product size, wait on hold for hours, experience technical difficulties, and numerous other reasons.
Customer ComplaintsLong Wait on Hold.Unavailable or Out of Stock Product.Repeating the Customer's Problem.Uninterested Service Rep.Poor Product or Service.No First Call Resolution.Lack of Follow Up.New Product or Feature Request.