Subject: Unresolved Issue with [Product Name] — Requesting Immediate Resolution [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer Service Department] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Customer Service Department], I hope this letter finds you well. I am writing to you as a deeply disappointed and concerned customer, who has been a loyal patron of your esteemed brand for several years. Regrettably, I find myself compelled to express my dissatisfaction with a recent purchase of your [Product Name]. To provide some background, I have been a devoted customer of your company for over [number of years] and consistently experienced satisfaction with the high-quality products and commendable customer service. However, the most recent purchase of the [Product Name] has left a bitter taste, as it did not meet the usual standard of excellence your brand is known for. The primary issue that I encountered with the [Product Name] is [describe the problem and its impact on you]. Despite following the usage instructions meticulously, the product failed to deliver the promised results and instead posed significant inconveniences and disappointment. I have attached copies of all relevant purchase receipts and product information as supporting documentation for your perusal. Being a loyal customer, I hold your company in high regard and believe in the value of your products. Therefore, my objective in writing this letter is to seek a fair and prompt resolution to this matter. I trust that your company is committed to rectifying such instances effectively and ensuring customer satisfaction. To resolve this issue amicably, I kindly request the following remedies: 1. Replacement of the defective [Product Name] with another one of acceptable quality. 2. A refund or store credit for the purchase price of the [Product Name]. 3. A complimentary gift or voucher to compensate for the time, effort, and inconvenience caused by this disappointing experience. I firmly believe that addressing this concern will not only restore my confidence in your products but also reinforce the trust and loyalty I have held towards your brand for a significant period. Given my long-standing association with your company, I trust that you will consider my complaint with the utmost seriousness it deserves, exercising the highest level of customer care. I kindly request an acknowledgement of this complaint within [number of days] and a resolution in a timely manner. I look forward to your prompt response and a mutually satisfactory resolution. Thank you for your attention to this matter. Yours sincerely, [Your Name]
Louisiana Sample Letter for Complaint about a Product from a Long Time Customer
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How to fill out Louisiana Sample Letter For Complaint About A Product From A Long Time Customer?
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FAQ
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.
A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
Dear Sir or Madame, I recently purchased your product through a local retailer and I was very upset to find that it did not work as expect. (insert nature of complaint here) I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you.
Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
I am not satisfied with the product because it has not performed as it should (or) it was faulty when purchased. [State the problem that you have had with the product, giving as much detail as possible e.g. I have used the television for six weeks with no problems. On the 5 March 2013 the screen stopped working.
Be clear and concise. Describe the item or service you bought and the problem. Include serial or model numbers, and the name and location of the seller. If you're following up on a conversation, be sure to say who you spoke with and confirm the details of your discussion.
