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Consistent with applicable law, the CFPB securely shares complaint information with other federal, state, and local agencies, including licensing authorities, to, among other things, facilitate supervision and enforcement activities and monitor the market for consumer financial products and services.
You may also file a complaint via the FDIC's FDIC Information and Support Center. State your inquiry or complaint, making certain to include the name and street address of the bank. Provide a brief description of your complaint. Enclose copies of related documentation.
Untimely response: If the company does not meet the 15-day deadline to respond to a complaint, the CFPB will mark it as ?untimely.? Consumer feedback: Consumers can report their dissatisfaction with a company's response to the Bureau.
Major banks are unlikely to ignore your complaint, or give it short shrift, because federal watchdogs monitor the whole process: if the bank breaks the law, or fails to live up to their promises in how they handle your complaint, it's easy for regulators to catch.
Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.
How can I file a complaint with the Federal Reserve Board (FRB)? If your problem concerns a state-chartered bank that is a member of the Federal Reserve System, contact the Federal Reserve Consumer Help unit. You may also contact the relevant state attorneys general or state banking department.
Where can I complain if I have a problem with my Bank? You can raise your grievance on the Digital Complaint Management System (CMS) Portal: .
We protect consumers from unfair, deceptive, or abusive practices and take action against companies that break the law. We arm people with the information, steps, and tools that they need to make smart financial decisions.