No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Kentucky Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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File a Claim with the Equal Employment Opportunity Commission. If you've given your employer an opportunity to fix the problem internally and the company fails to act, your next step in the legal chain is to alert the U.S. Equal Employment Opportunity Commission (EEOC).
We've rounded up some common customer complaints and ways to handle them correctly. Long wait times. ... Inability to speak with a human. ... Unsupportive agents. ... Needing to repeat information. ... Inconvenient customer service hours. ... Difficulty finding relevant information. ... Lack of support channel variety. ... Poor service or product.
* You may request a complaint form be sent to you by calling our toll free number at 888-432-9257 and selecting option #3. Please leave your name and address and indicate whether your complaint is against a telemarketer, automobile dealer, or other type of business.
First, contact the business. If you are still not satisfied, contact the owner or the company's headquarters. If the business will not resolve a problem directly, consumers can file a complaint with the Office of the Attorney General, the Better Business Bureau, or a small claims court.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.
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The KCPA protects Kentucky's citizens from "unfair, false, misleading, or deceptive acts or practices in trade or commerce." The Office of Consumer Protection enforces the Act by bringing lawsuits in the public interest to obtain civil penalties and consumer redress, including restitution and injunctive relief aimed at ...
