Illinois Collections Coordinator Checklist
Description
How to fill out Collections Coordinator Checklist?
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FAQ
Credit collectors, also known as bill and account collectors, are primarily responsible for helping companies get paid. Their job description entails tracking down people who owe money from overdue bills and negotiating repayment.
Collections Specialist/Customer Service RepresentativeNegotiate repayment plans on outstanding debt from customers for national financial institutions. Ability to communicate and negotiate with a variety of customers in various financial situations.
A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed.
What Do Collections Coordinators Do? Identify and communicate with customers with delinquent accounts by mail, phone, etc. Work out terms for payment or initiates other actions as necessary. Ensure collections operations function smoothly and effectively.
Debt Collector skills and qualificationsOffice and database software skills.Negotiation and conflict resolution skills.Speaking and listening skills.Multi-tasking and time management skills.Prioritization skills.Knowledge of relevant legal requirements.Ability to work independently.Attention to detail.
Collections Representative I is responsible for initiating calls with delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.
Collector Requirements:High School Diploma, GED, or suitable equivalent.Previous work experience in customer service, sales, collections or related field.1+ years telemarketing experience preferred.Excellent knowledge of collection processes.Excellent verbal communication, negotiation and people skills.More items...
ResponsibilitiesKeep track of assigned accounts to identify outstanding debts.Plan course of action to recover outstanding payments.Locate and contact debtors to inquire of their payment status.Negotiate payoff deadlines or payment plans.Handle questions or complaints.Investigate and resolve discrepancies.More items...
The Top 8 Characteristics of Successful Collection AgentsGreat Listener. This holds true for most successful people.Understands How to Overcome Objections.Gets Past the Gatekeeper.Closes the Deal.Comfortable Communicator.Creative Problem Solver.Balances Empathy with Collections.Competitive.
Collections can be a stressful job. As a collection agent you're dealing with intimate details of people's businesses and their lives. You occasionally hear disturbing stories, and are faced with difficult decisions. Few people are happy to get a call from a collection agent and some are downright cruel or threatening.
