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Using Exit Interview Data Strategically The key to a strategic approach is to look for opportunities to plug data back into the process as part of a feedback loop. This can come in a variety of options, including recruiting and re-recruiting, as well as talent management practices.
Here is an overview of the 7 steps involved in conducting a data analysis with your exit interview data: Define the problem. ... Determine what exit interview data will be collected. ... Collect the exit interview data. ... Clean the exit interview data. ... Analyze the data. ... Share insights with stakeholders. ... Determine actions to be taken.
While managers may want to act on the information gained from an exit interview, it would definitely be best to keep it as confidential as many other HR processes.
There are different ways to record exit interview responses, such as taking notes, using a questionnaire, or recording the conversation. Each method has its pros and cons, depending on the type of information you want to collect, the level of detail you need, and the comfort and consent of the employee.
How to conduct an exit interview Select an interviewer. ... Prepare in advance. ... Ask the employee to complete a written survey. ... Schedule the interview at the right time. ... Listen closely. ... Ask if you can share their responses with management.
Summary Establish exactly what information you want to get from the data. To calculate the overall number of leavers use the wastage index. Assess the resignation rate to determine what proportion of leavers are going voluntarily. Focus on the stability rate to identify turnover hot spots.
Through exit interviews, Human Resources can lower employee turnover and its associated costs. They can do this by using the feedback gathered in the interview to learn from a leaving employee's experiences.
What should you include in an exit interview form? Questions about the reasons for departure. ... Questions about what they liked about their job. ... Questions about how you can improve your workplace. ... Questions about whether they were happy with their pay.