Hawaii Sample Letter for Acknowledgment of Cancellation of Back order: [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP Code] [Email Address] [Phone Number] Dear [Customer's Name], Subject: Acknowledgment of Cancellation of Back order I am writing to acknowledge the cancellation of your back ordered item(s) and to provide you with the necessary information relating to this cancellation. First and foremost, please accept our sincere apologies for any inconvenience caused by the delay in fulfilling your order. We understand that timely delivery is of utmost importance to our customers, and we deeply regret the delay in processing your order. We have been notified that your order, placed on [Order Date], for the following item(s): — [Item 1, including specifications, if applicable] — [Item 2, including specifications, if applicable] — [Item 3, including specifications, if applicable] — [Item 4, including specifications, if applicable] — [...and so on] Unfortunately, despite our efforts to expedite the fulfillment of your order, we regret to inform you that the back ordered items will no longer be restocked. Furthermore, we understand the frustration this may cause, and we assure you that we have taken all necessary steps to prevent similar situations from occurring in the future. To compensate for this inconvenience, we have issued a full refund for the back ordered items to the original payment method used during the purchase process. The refund amount, totaling [refund amount], should reflect in your account within [time frame], depending on your banking institution's processes. We understand that this may not fully rectify the situation, and we genuinely apologize for the disappointment caused. As a token of our appreciation for your patience and understanding, we would like to offer you [special offer, discount, or future credit] on your next purchase with us. Simply enter the code [code] during the checkout process on our website, or present this letter in-store, to avail of this offer. Once again, we sincerely apologize for any inconvenience caused. We highly value your business and trust in our products/services, and we are committed to ensuring that your future experiences with us exceed your expectations. Should you require any further assistance or have any additional questions, please do not hesitate to contact our customer service department at [customer service number] or [customer service email address]. Thank you for your understanding and continued support. Best regards, [Your Name] [Your Title/Position] [Company Name]