This form is a sample letter in Word format covering the subject matter of the title of the form.
Dear [Customer Name], We hope this letter finds you well. We are writing to acknowledge the receipt of the merchandise you recently returned for repair. We greatly appreciate your timely action in sending back the product and allowing us the opportunity to rectify any issues it may have. At [Company Name], we take immense pride in our commitment to providing high-quality products and excellent customer service. Thus, we understand how important it is to promptly address any concerns that may arise with the merchandise we offer. Upon receiving your returned goods, our dedicated team of professionals thoroughly inspected the product with the utmost care and attention to detail. We have identified the issue you mentioned and will proceed to repair the item in accordance with our warranty policy. It is our sincere intention to rectify the problem and ensure that the repaired merchandise meets your complete satisfaction. We will spare no effort to return the product to its optimal functionality and overall condition. Please note that our standard repair timeframe is approximately [number of days] from the date of receiving the returned item. During this period, our skilled technicians will work diligently to fix the issue and restore the product to its original working order. Once the repair is complete, we will notify you promptly, and arrangements for the shipping of the merchandise back to you will be made. Rest assured, all applicable repair costs and return shipping charges are covered under our warranty policy. In the meantime, should you have any questions or concerns, please do not hesitate to contact our customer service team by calling [phone number] or sending an email to [email address]. Thank you once again for choosing [Company Name]. We value your trust in our products, and we assure you that we are committed to resolving the issue you encountered promptly. Your satisfaction is of utmost importance to us, and we look forward to returning your merchandise in a fully repaired and functional state. Warm regards, [Your Name] [Your Title/Position] [Company Name]
