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File banking and credit complaints with the Consumer Financial Protection Bureau. If contacting your bank directly does not help, visit the Consumer Financial Protection Bureau (CFPB) complaint page to: See which specific banking and credit services and products you can complain about through the CFPB.
In the unlikely event of a bank failure, the FDIC acts quickly to protect insured depositors by arranging a sale to a healthy bank, or by paying depositors directly for their deposit accounts to the insured limit.
File banking and credit complaints with the Consumer Financial Protection Bureau. If contacting your bank directly does not help, visit the Consumer Financial Protection Bureau (CFPB) complaint page to: See which specific banking and credit services and products you can complain about through the CFPB.
If you need assistance submitting your consumer complaint, please contact the Consumer Complaint Hotline at 202-442-9828 or email consumer.protection@dc.gov. It only takes 5 minutes to submit your complaint online - be prepared to provide: Your contact information (address, phone number, email address).
Where can I complain if I have a problem with my Bank? You can raise your grievance on the Digital Complaint Management System (CMS) Portal: .
You may also file a complaint via the FDIC's FDIC Information and Support Center. State your inquiry or complaint, making certain to include the name and street address of the bank. Provide a brief description of your complaint. Enclose copies of related documentation.
Section 10(c) of the FDI Act authorizes the FDIC to conduct a formal investigation to obtain needed information or evidence.
To determine your deposit insurance coverage or ask any other specific deposit insurance questions, call 1-877-ASK-FDIC (1-877-275-3342).