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Let's take a look at some of the factors to consider for taking outsourcing decisions for your business. 1) Cost Savings. ... 2) Pricing. ... 3) The Resources and Technology. ... 4) The Ability To Meet Deadlines. ... 5) Minimal Supervision. ... 7) Trustworthiness. ... 9) The Service Level Agreement.
The Services Description is the heart of the outsourcing contract. It must include all provided services. It must be seen as a multi-dimensional matrix including technical scope, service hours and service elements.
No matter the contract type, a well formed outsourcing agreement should include: Intellectual property rights. Business process. Detailed description of services. Payment schedule. Insurance requirements. Warranties. Contract terms. Service level agreements.
Detailed processes to request contract changes or reviews from either party. Specifying whether the outsourcing company can subcontract certain services. If yes, what steps the company needs to take before they do so, e.g., disclosing the subcontractor's identity so you can vet them.
Outsourcing agreements should include covenants requiring information security. For example, the supplier should agree to: Keep confidential all information provided by the customer, on behalf of the customer, or as a result of performing services for the customer.
Here are five factors to consider when making outsourcing decisions that will help you realize its compelling benefits. 1 ? Cost involved. ... 2 ? Level of expertise and reputation of provider. ... 3 ? Technology and resources. ... 4 ? Seamless communication. ... 5 ? Service-level agreement.
The outsourcing agreement should also cover: The term. ... The outsourced services and level of service by the supplier. ... Pricing and charging. ... The transfer of employees. ... Asset transfers. ... Intellectual property rights. ... Data protection. ... Warranties and liability clauses.