California Sample Letter for Return of Product on Free Trial

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• Control #: US-0187LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form.

Subject: [Your Name] — Request for Return of Product on Free Trial Dear [Company Name] Customer Service Team, I hope this letter finds you well. My name is [Your Name], and I am writing to request the return of a product that I received on a free trial basis from your esteemed company, based in California. I was initially delighted to participate in the trial offer, but unfortunately, I have decided that the product does not meet my expectations. First and foremost, I would like to commend your company for offering free trials as it allows potential customers to experience your products and make informed decisions. I appreciate the opportunity to try out your product risk-free, and while I had hoped for a positive outcome, it does not align with my needs or preferences. I would like to formally request a return of the following product: Product Name: [Enter product name] Order Number: [Enter order number if applicable] Date of Receipt: [Enter date of receipt] As per California law and your company's return policy, I am well aware that I am entitled to return the product within a specified period, usually [mention duration, e.g., 30 days], even if it was received as part of a free trial offer. Furthermore, I assure you that the product remains in the same condition as when I received it, with all original packaging and accessories intact. Please advise me on the preferred method and address for the return. Additionally, kindly provide any necessary shipping labels or documentation to ensure a smooth and hassle-free process. I would also like to bring to your attention any costs associated with the return process. As per California law, I understand that I should not be held responsible for any shipping charges, restocking fees, or other costs related to returning the product. I expect a prompt reimbursement for any expenses incurred, as well as a confirmation of the refund once it has been processed. I urge you to process this return request as quickly as possible to prevent any inconvenience or misunderstanding. Furthermore, I am confident that your company values customer satisfaction and complies with all relevant consumer protection regulations. Thank you for your attention to this matter. I would appreciate a response within [mention a reasonable timeframe, e.g., 10 business days] to confirm the initiation of the return process. Should you require any further information or assistance, please do not hesitate to contact me at [your phone number or email address]. I look forward to a swift resolution, and I appreciate your understanding and cooperation in this matter. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP] [Phone Number] [Email Address] Possible Variation: Sample Letter for Return of Product on Free Trial, using relevant keywords Subject: Return Request for Free Trial Product in accordance with California Law Dear [Company Name] Customer Support, I am writing to formally request the return of a product that I obtained as part of a free trial offer from your California-based company. After thoroughly assessing the product and its compatibility with my requirements, I regret to inform you that it falls short of my expectations. The product information is as follows: Product Name: [Enter product name] Order Number (if applicable): [Enter order number] Date of Receipt: [Enter date of receipt] As stipulated by the laws in California and your company's return policy, I am fully aware that customers are entitled to return products received through trial offers within a specified period, usually [mention duration, e.g., 30 days]. I would like to exercise this right and request that you facilitate the return process promptly. I request your guidance regarding the preferred method and address for return shipment. Kindly share any necessary shipping labels or documentation to ensure a smooth return procedure. It is important to mention that I have preserved the product in its original condition, including all packaging materials and accessories, just as I received it during the trial period. According to my understanding of California law, I am not responsible for any costs related to the return process, such as shipping fees or restocking charges. I expect a swift reimbursement for any potential expenses incurred. It is requested that you promptly confirm the initiation of the refund process once it has been initiated. I kindly request you to acknowledge this letter within [mention a reasonable timeframe, e.g., 10 business days] to confirm that the return process has been initiated. I trust that your company prioritizes customer satisfaction and adheres to all applicable consumer protection regulations. Thank you for your prompt attention to this matter. In case you need any additional information or assistance, please feel free to reach me at [your contact details]. I anticipate a speedy resolution and appreciate your understanding and cooperation. Sincerely, [Your Name] [Your Address] [City, State, ZIP] [Phone Number] [Email Address]