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Bad faith insurance refers to an insurer's attempt to renege on its obligations to its clients, either through refusal to pay a policyholder's legitimate claim or investigate and process a policyholder's claim within a reasonable period.
In some cases, you may only have as little as a few months to file your claim, therefore, you must act quickly after a crash. An insurer in Arkansas has only 15 days to acknowledge your claim after they've received it. The carrier must also complete their investigation within 45 calendar days of opening the claim.
Rule 43 generally requires acknowledgement of a claim within 15 working days and a complete investigation within 45 calendar days. Any prolonged negotiation over settlement must be accompanied by notice that the statute of limitations may be running.
Those laws are premised on two basic requirements: companies cannot agree to limit competition in ways that hurt consumers, and a single company cannot monopolize or try to monopolize an industry through unfair practices. File a consumer complaint online, email consumer@ArkansasAG.gov or call 800-482-8982.
My policy number is ______________. My complaint concerns______________ [The reason for your complaint, followed by your explanation of what happened ]. To solve my problem, I would like _____________ [The specific action you want the plan to take]. I look forward to your reply and a resolution of my complaint.
The Consumer Complaint Form can be filled out online. The Arkansas Department of Insurance can be reached by phone at the following numbers: (800) 282-9134, or. (501) 371-2600.
The primary mission of the State Insurance Department shall be consumer protection through insurer solvency and market conduct regulation, and fraud prosecution and deterrence.