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Give details about the problem, and about the resolution you want. Explain the problem. Is the product defective or damaged? ... Be clear about what you want. ... Ask to speak with a manager. ... Keep notes about what you did to solve the problem.
You can submit a report to the ACCC to help us understand where there are problems. Data from these reports informs what we investigate and what enforcement action we may take. It also helps to inform our compliance and education activities, industry engagement, advocacy and research.
If the company won't help over the phone, write a complaint letter and send it to the company's head office. (If it needs to go to a local office, it'll be passed on.) Send all letters by recorded delivery, so you can prove they received it, and always save a copy.
How We Can Help To report an unsafe consumer product to CPSC online, visit .SaferProducts.gov, or call CPSC's toll-free Hotline at (800) 638-2772, or (301) 595-7054 for the hearing and speech impaired. See a list of free CPSC safety guides. ... Visit CPSC's Information Centers for product safety information.
Contact a national consumer organization. Groups like Call for Action and Consumer Action try to help people with complaints. Contact your local Better Business Bureau The Better Business Bureau is made up of organizations supported by local businesses. Local Better Business Bureaus try to resolve customer complaints.
Registered users can lodge a complaint online with the National Consumer Helpline portal of Ministry of Consumer Affairs, Food and Public Distribution.
Are you looking to write an effective complaint letter? It's helpful to explain the problem and say how you want the company to resolve it. Make the letter clear and include only the details that describe the problem and the resolution you want.
Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter. To get help writing a complaint letter, use this sample complaint letter from the Federal Trade Commission (FTC). Then send it to: A salesperson or customer service representative.
Registered users can lodge a complaint online with the National Consumer Helpline portal of Ministry of Consumer Affairs, Food and Public Distribution.