Arkansas Rate Your Company - Dealing with Customer Complaints

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US-04034BG
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No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.

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The Office of the Attorney General is one of the largest law firms in the State with 177 employees working to serve Arkansans. The Attorney General serves as Arkansas?Aos lawyer, chief law enforcement officer and chief consumer advocate.

Formal complaints must be filed in writing with the Secretary of the Commission. Before bringing a formal complaint to the APSC, you must give your utility a chance to resolve the problem. The law requires that you make a ?good faith? effort to do so. A utility has 20 days to file a response to a formal complaint.

If you have a problem with your national bank or federal savings association, and want to submit a complaint, the Office of the Comptroller of the Currency's (OCC) Customer Assistance Group may be able to help. The OCC regulates national banks and federal savings associations.

Those laws are premised on two basic requirements: companies cannot agree to limit competition in ways that hurt consumers, and a single company cannot monopolize or try to monopolize an industry through unfair practices. File a consumer complaint online, email consumer@ArkansasAG.gov or call 800-482-8982.

File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.

Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.

Workers may contact the Arkansas Department of Labor (ADOL) for help at (501) 682-4500. The ADOL must keep the name of anyone who complains confidential until the investigation has been finished or unless a court orders the ADOL to release the name.

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Arkansas Rate Your Company - Dealing with Customer Complaints