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Your Rights by Medical Interpreter Law California: Commonly, all health plans must provide a qualified medical interpreter when you ask. Moreover, it is applicable either in-person hospital visits or remote calls through a telephone- or video-conferencing system with healthcare providers.
Your Rights to Get Language ServicesAll health plans must provide a qualified interpreter when you ask, either in-person or through a telephone- or video-conferencing system. Most health plans, and all large plans, must provide written materials in the main languages spoken by their members.
As employees of the Tribunal, interpreters and translators shall maintain high standards of professional conduct; 2. The functions performed by interpreters and translators require them to act faithfully, independently, impartially and with full respect for the duty of confidentiality.
Interpreters adhere to standards of confidential communication. Interpreters possess the professional skills and knowledge required for the specific interpreting situation. Interpreters conduct themselves in a manner appropriate to the specific interpreting situation. Interpreters demonstrate respect for consumers.
Unless a document or a piece of information is translated and transferred accurately, it risks being meaningless to the company receiving it. This can cause potential delays or misunderstandings in important tasks and could lead to financial losses.
Patients have the right to refuse the medical interpreter and have a family member or friend interpret, but the potential risks of using an untrained interpreter must first be explained to them in their language.
You should only work with a professional translation/interpretation services provider that upholds a similar roster of ethical guidelines, including requirements such as:Accuracy.Cultural Sensitivity.Confidentiality.Disclosure.Proficiency.Compensation.Non-Discrimination and Conflict of Interest.Professional Demeanor.04-May-2016
Interpreters must treat all information learned during the interpretation as confidential. Information shall only be shared on a need to know basis with other employees and service providers to the extent permitted by law.
Confidentiality involves ensuring that information intended for one purpose is not used for another, without the agreement of the person or organisation supplying that information. Information must not be divulged to another agency or person without the consent of the informant.
Interpreters should never paraphrase, summarize, expand on the original speaker's words or offer any personal opinions.