This form is to be used when a collection company is demanding full payment from you and you disagree with the balance. Use this form as your first letter of dispute.
This form is to be used when a collection company is demanding full payment from you and you disagree with the balance. Use this form as your first letter of dispute.
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I am writing to dispute a charge of [$______] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items weren't delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
When a dispute is received from the issuing bank, Chase first looks at our own records to try to resolve the dispute automatically. If we do not have the necessary information, we will send you a Dispute Document via mail or fax, depending on the preferences you've set.
The disputed amount is temporarily deducted from your merchant account while the claim is being reviewed. The Chase difference: Our staff of experts are here for you during the process. We also provide you with the tools and knowledge to avoid and manage disputes.
How long will it take to resolve a dispute? The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 60 days for credit card disputes and 90 days for debit card disputes. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.
Contact Your Bank Notify your bank immediately once you discover an incorrect or unauthorized charge on your debit card. Many banks require you to call their customer service department, while some banks allow you to file a dispute online or through their mobile app.