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Write to United Airlines, United Refunds, P.O. Box 4607, Dept. NHCRF, Houston TX 77253-3046, or to any United ticketing facility.
To complain to United, email Customer Care through the compliments/complaints form, or call and leave a message at 877/624-2660. Prefer to write strongly worded letter? Write to Customer Care at United Airlines, Inc., 900 Grand Plaza Drive NHCCR, Houston, TX 77067-4323.
A contract of carriage is a negotiated contract not subject to a tariff that is between the carrier and shipper for the transportation of cargo. The written contract between a shipper and carrier sets forth the terms, conditions, and obligations of each party with respect to the carriage of the particular goods.
United Airlines Complaints Phone Number While the airline doesn't have a dedicated complaints line, you can reach them on a variety of numbers, depending on where you're calling from. If you're calling from within the US or Canada, for example, you can call them on 1-800-490-2021.
1. Delays - You are entitled to compensation if your United Airlines flight is delayed for three hours or longer. 2. Cancellations - You can submit a compensation claim if United Airlines cancels your flight less than 14 days before the scheduled departure.