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Xfinity makes moving easy All you need to do is let us know where you're moving to and what your new address is, and we'll handle the transfer of your existing Xfinity services to your new addresson the date you choose.
First, call Comcast Retention at 1-800-XFINITY or 1-800-COMCAST and clearly state your intention to cancel. Prepare a valid reason, such as moving to an area without Comcast service, and stand your ground during the call, ignoring any offers or attempts to retain you.
Xfinity Internet plans (Central division) PlanMax speedsTerm agreementSuperfast800Mbps download, 15Mbps upload2 yearsGigabit1,000Mbps download, 20Mbps upload2 yearsGigabit Extra1,200Mbps download, 35Mbps upload2 yearsGigabit X22,000Mbps download, 200Mbps uploadNone4 more rows ?
Xfinity offers both contract and no-contract packages, so not every customer will be subject to ETFs. If you have a contract or service agreement and cancel it early, you'll be required to pay an early termination fee.
There is no early termination fee when you keep Xfinity, or switch to a new offer. In fact, many customers transfer service to a new home at no cost. If you'd like help installing equipment when you get there, or if your move requires a professional, you may be charged an installation fee.