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If mail is delivered to an old address, you should check if you filed a forwarding request with USPS. If not, you can fill out a complaint form for USPS to get guidance on recovering misplaced mail. Make sure to also update your address with senders to avoid future issues.
To make a complaint call us on 03457 740740 or complete our dedicated form here. Should you wish to cancel your complaint, you can do so here. You can also write to us, please read the important message here before doing so. If you choose to write to us, please ensure you give us as much detail as possible.
If you need help resolving an issue of disrespect or harassment, you can contact a supervisor or Human Resources. For issues of illegal harassment, you can also call the EEO number at 888-336-8777 or TTY at 888-325-2914 found on posters in this facility. Call EEO for other issues of illegal discrimination too.
The USPS Office of the Inspector General (OIG) primarily investigates complaints about misconduct or criminal activity on the part of USPS employees or contractors. These crimes typically include such things as fraud, embezzlement, or theft or destruction of mail.
For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.