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Conversations with patients should be documented in the medical record. It is appropriate to quote the patient when documenting their concerns. Keep letters of response to complaints concise and simple. A copy of the written response should be kept in the patient's medical record.
A regulated member who terminates a relationship with a patient must have reasonable grounds for discharging the patient from his or her medical practice and document those reasons in the patient's record.
The effective com- plaint letter is written to the Chief Executive Officer of the hospital or health plan and has four ele- ments: 1) a compliment, 2) detailed description of the event, 3) expression of disappointment, and 4) a proposed resolution.
Many people may be unaware that in Canada, doctors have the ?right? to refuse to provide legal and necessary treatments based on their personal or religious beliefs. Further, doctors usually don't even have to refer patients to someone who can provide the objected-to service.
If your complaint is about the care or treatment you received from a doctor or a clinic that is not a community surgical or diagnostic centre (such as a walk-in clinic), Patient Ombudsman can help direct you to the appropriate person or place to resolve your concern.