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Some examples of situations you can discuss include: A time when you dealt with a lot of customer complaints and how you rectified the issue. A time when you had to work long hours to meet a deadline. A time when you had to deal with a difficult colleague when working on a project.
Here's an example of a basic problem statement: Problem: Voter turnout in the southwest region of Florida has been significantly decreasing over the past decade, while other areas of the state continue to see increasing numbers of voters at the polls.
For example, in customer service you might find a scenario like, ?How would you handle an angry customer?? or ?How do you respond when a customer asks for a refund?? Practicing how you might handle these or other scenarios common in your industry can help you call upon solutions quickly when they arise on the job.
Example: ?When I was working as an office manager , the CEO of our company told me that employee productivity was down and that I needed to come up with a solution. Since there are many reasons why productivity might decline, I decided to ask the team members by conducting interviews and sending out short surveys.
How to answer problem-solving questions Situation: Start with a problem statement that clearly defines the situation. Task: Explain your role in the situation. ... Action: Recount the steps or problem-solving strategies you used, or would use, to overcome the problem.