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A Master Service Agreement (or MSA) is a typical contract between two parties that lists out the terms that govern all of their future transactions or future agreements. On the other hand, a Service Level Agreement (SLA) is an agreement specifically between the service provider and a client / a service user.
Some of the basic terms of an MSAs include:Confidentiality.Product Delivery.Dispute Resolution.Geography.Intellectual Property Rights.Limitations of Liability.Payment Terms.Venue.More items...
The purpose of an MSA is to set the bounds of the contractual relationship, establish a system for accomplishing the work that needs to be done, and to provide an efficient way to keep the work on track and resolve any disputes which may arise during the course of the project.
All business contracts must contain the essential elements of an agreement. The essential elements include consideration, offer and acceptance, a legal purpose, capable parties and mutual assent. Consideration means something of value must be exchanged.
An MSA lays the legal framework for a business relationship, especially if it's a long-term partnership or delivery of an ongoing service. An SOW contract deals with a specific transaction.