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Salutation. In a business letter, the standard salutation is ?Dear.? Begin your letter with ?Dear [recipient's name]? and add a comma after the name. You may choose to address the recipient by an honorific paired with their last name or simply by their first and last name.
You will know the recipient's name in most situations, so the salutation should be ?Dear," followed by ?Mr.? or ?Mrs.? and the recipient's last name. If you are addressing a larger group of people, the salutation can be ?To?, followed by the name of the organization or department you are addressing to.
An opening paragraph The first paragraph should state the purpose of the letter so that the reader knows what to expect. You can use phrases like: I am writing to inquire about ?/thank you for ?/apply for the position of ?/complain about ?/request ?
What is the format of a letter of request? Sender's name and contact details, unless shown on a letterhead. Date. The recipient's name and contact details. Greeting. Purpose of the letter. Body of the letter. Professional closing. Signature.
If you are close and friendly with your customers, then something less formal, such as ?Greetings? or ?Hello? may be used. If your business relationship with customers is more formal, then stick with ?Dear.? No matter which opener you use, your greeting should always include the customer's full name.