This form is used to change a registered agent or office.
Change Agent Name in Avaya CMS refers to the unique identifier assigned to individuals who are responsible for managing and implementing changes within the Avaya CMS system. These change agents play a crucial role in ensuring smooth operations and seamless transitions within the Avaya environment. They are empowered to make modifications and updates to the system according to predefined rules and procedures. Change agents in Avaya CMS are classified into three categories: 1. System Change Agent Name: This type of change agent name is associated with individuals who have administrative privileges and can make changes to the Avaya CMS system configuration. They are responsible for managing system-wide settings, such as defining groups, scheduling reports, configuring alarms, and overseeing database maintenance. 2. Supervisor Change Agent Name: Supervisor change agents are assigned to specific groups or departments within the Avaya CMS system. They have limited administrative rights and can make changes related to their assigned groups. Responsibilities include managing agent profiles, real-time monitoring, generating reports, and analyzing performance metrics. 3. Agent Change Agent Name: Agent change agents are associated with individual agents within the Avaya CMS system. They have restricted access and can only modify agent-specific settings. This includes updating agent information, configuring agent skills, managing agent groups, and monitoring performance metrics for individual agents. Change agent names in Avaya CMS are crucial for maintaining accountability and tracking changes made within the system. Each change agent name is unique and allows system administrators to identify the users responsible for specific modifications. By segregating change agents into different categories, Avaya CMS ensures that the right individuals have access to the appropriate level of system configuration and management capabilities.
