Change Agent Name In Avaya Cms
Description
How to fill out Statement Of Change Of Registered Office Or Agent?
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FAQ
Right-click and select Add Agents to Skill. CMS Supervisor displays the Add Agents to Skill window that lists all active and logged-in agents. In the To Skill field, select a skill. In the Level field, select the skill level or the reserve level to assign new levels to the agent.
Go to and select Login to CMS Secure Portal on the CMS Enterprise Portal. Note: The CMS Enterprise Portal supports the following browsers: Internet Explorer 11, Firefox, Chrome, and Safari. Read the 'Terms and Conditions' page and select I Accept to continue.
Avaya Call Management System (CMS) is an integrated analysis and reporting solution that helps you keep in touch with virtually everything that's going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide.
You can update your name, e-mail address, organization, address, phone number, and fax number on the "User Account" tab of the User Account Management page under User Resources. For changes in EUA, you must send an email to hpms_access@cms.hhs.gov.
If a user forgets their password, perform the following procedure from Avaya Terminal Emulator: From the CMS Main Menu, highlight the Commands Screen-Labeled Key (SLK). ... Select UNIX (r) system. ... Enter the following command: su. 4.At the Password: prompt, enter the root password. ... Enter the following command: passwd .