Compensation Claims For Power Cuts
Description
How to fill out Checklists - Worker's Compensation Claims?
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FAQ
Customers are asked to submit claims to Storm.Payments@ssen.co.uk, along with your name, address details, and copy of receipts. Reimbursement claims will be processed separately from Guaranteed Standards compensation payments, and payments will be issued separately by individual cheques.
Guaranteed Standards compensation payments are made to you automatically by applying a credit to your energy account or by cheque you do not need to apply to receive it. Also, if we are aware of a failure and have not paid you compensation within 10 working days of it, we will pay you an additional £30.
You must claim power cut compensation within 30 days of the outage. You can also claim for a power cut if your supply is cut off on a different day to the one you were notified of.
I've closed my ScottishPower account We'll refund you within 14 days either directly into your bank account if you pay by Direct Debit, or we'll send you a cheque if you don't. If you've cancelled your Direct Debit we'll send you a cheque within 3 weeks.
The most important thing to remember is: keep the refrigerator and freezer doors closed! A refrigerator will keep food cold for about 4 hours if the door is kept closed. A full freezer will keep temperature for about 48 hours (24 hours if half-full).
