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Your report may be submitted via: FAA Hotline Web Form. Mail: Federal Aviation Administration. Office of Audit and Evaluation. 800 Independence Avenue, S.W. Washington, D.C. 20591. Attn: AAE-300, Room 911.
If you experienced a problem, you must first contact your airline to resolve it. If that does not work, you can make a complaint with us. The Canadian Transportation Agency (CTA) processes complaints and settles disputes between travellers and airlines.
Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
File a consumer complaint. You are welcome to telephone the agency at 202/366-2220, but keep in mind that in order to be processed, complaints must be submitted in writing.
It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose.