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An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith. 1. Short title, extent, commencement and application.
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
Toll free telephone number 1800-425-1550. NATIONAL CONSUMER HELPLINE. (Sponsored by Deptt. of Consumer Affairs, Govt. of India) TOLL FREE NO. 1800-11-4000. TOLL NO. 011-23708391. (5 Line) (Normal call charges apply) SMS No. 8130009809 (24 Hrs.) You can also log in your complaints at .nationalconsumerhelpline.in.
An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith. 1. Short title, extent, commencement and application.
Following things needs to be mentioned in complaint by the consumer: a) Name and complete details of complainant and opposite party or parties. b) Date and time of purchase of goods or services availed and amount paid for them. c) Particulars of dispute; like defect in goods or inferior quality of service etc.