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Use these six steps to help you to mediate successfully: Establish the Ground Rules. ... Have a Full and Frank Discussion With Each Person, Individually. ... Explore the Issues Together. ... Negotiate and Compromise. ... Create a Written Agreement. ... Get Some Closure.
I'm (Mediator's Name) and this is (Mediator's Name). We will be serving as your Mediators. You may call us by our first names; how would you like us to address you? The purpose of our meeting is to help you work out an understanding acceptable to both of you to resolve the situation that has been developing for you.
Provide a concise summary of the facts and claims. The mediator will not have the patience or need to read an appellate brief. Avoid prose but use headings and bullet points to organize the section, and to summarize the claims, defenses and background about the parties.
Workplace mediation questions Can you tell me more about the situation? ... How did the conflict affect you? ... What do you want to happen? ... What can you do to resolve this conflict? ... Define the rules. ... Meet the conflicting parties separately. ... Have a joint meeting. ... Reach an agreement and compromise.
It may be easy to establish who is at fault, but you do not want to go into mediation saying things like, ?This is all your fault? or ?If not for you, I wouldn't have been injured.? Placing blame can raise the other party's guard, which could make them less likely to compromise.