Other ways to contact us Email customerrights@suffolk.uk or call 0345 266 1821.
Customers can call 0345 606 6067 if they have any concerns. We have a high volume of LWAS applications which is impacting processing timelines. The team are working to process applications within 21 working days but please note these timeframes may vary.
A deferred payment agreement is an arrangement with your council that lets you use your home's value to cover care home costs. It lets you delay paying those costs until later, so you don't have to sell your home right away.
A deferred payment is one that is delayed, either completely or in part, in order to give the person or business making the payment more time to meet their financial obligations. In accounting terms, any merchant allowing customers to set up a deferred payment agreement will be dealing with accrued revenue.