Houston 311 is a centralized call center connecting Houstonians to 24-hour service for all non-emergency City of Houston inquiries and services.
The City does have registries of critical users, such as medical facilities, and endeavors to provide notification to those customers. Customers that are experiencing an unexpected water interruption can call 311 to confirm if it's a scheduled/unscheduled outage and seek further assistance.
About Houston 3-1-1 From traffic fines and sewer concerns to pothole problems and neighborhood complaints, Houstonians can call 311 and speak to one of our highly trained Agents. From outside the City of Houston, callers simply dial 713-837-0311. Agents are available 24/7 to answer your calls.
For live assistance including TTY callers, dial 311. Some mobile phone users or persons outside the Houston area may need to dial 713.837. 0311.
The City does have registries of critical users, such as medical facilities, and endeavors to provide notification to those customers. Customers that are experiencing an unexpected water interruption can call 311 to confirm if it's a scheduled/unscheduled outage and seek further assistance.