Greeting: A friendly, warm greeting such as ``Welcome to (Hotel Name)'' or ``Good morning/afternoon/evening, welcome to our hotel.'' Acknowledgement: Acknowledge the guest's arrival, for example, ``Thank you for choosing to stay with us.'' Identification: Identify the guest by name if possible, such as ``Mr./Ms.
Example #1: Welcome to <hotel name>, <name>! Our customer service team is here to help you with any questions or concerns you may have. We look forward to providing you with the best experience possible. Please let us know if we can do anything to make your stay even better!
Dear MR/MRS/TITLE GUEST LAST NAME, Welcome to HOTEL NAME! We are delighted to have you as our guest and look forward to providing you an unforgettable stay. Please let me or anyone on the staff know if there is anything we can do for you throughout your time with us.