A well thought out customer agreement promotes clarity, professionalism and trust between you and your clients. It can help to manage expectations, protects client interests, and provides a framework for resolving disputes.
The agreement is a contract typically between a family member who agrees to provide caregiver services for a disabled or aging relative and the person receiving care.
The agreement outlines the role and responsibilities of the Shared Lives (SL) Carer(s) in working with the SL Service and the role and responsibilities that the SL Service has in supporting and working with the SL Carer(s).
In this sense, the caregiver is a facilitator, that is, she or he provides the time and the environment in which the client can work on him or herself. The caregiver cannot force the client to do anything.
The personal care agreement is most commonly between an adult child or and his/her parent, but other relatives may be involved, such as an adult grandchild caring for a grandparent. Drawing up an agreement clarifies for a family what tasks are expected in return for a stated compensation.
Personal services contracts can be used to obtain eligibility for Florida Medicaid waiver (i.e. community medicaid) applicants who are in need of financial assistance paying for home health care and assisted living facility bills.