If You Have a Complaint File a complaint with the Health Facility Compliance Unit at the Texas Health and Human Services Commission (HHSC). This is the agency ensuring that hospitals and health facilities are providing safe, responsible care. HHSC will also investigate claims of improper hospital billing.
TMB Rules 165.2(a) Medical Record Release and Charges - As required by the Medical Practice Act/Texas Occupations Code 159.006, a physician shall furnish copies of medical and/or billing records requested or, if the patient prefers, a summary or narrative of the records pursuant to a written release of the information ...
A consent to release medical information form will typically be requested when someone wants a copy of their own medical records or would like to have them sent to a third party. The request is made to the healthcare provider, therapist, or organization that has the patient's records.
Texas has a "timely billing" law. It requires health care service providers to bill a patient no later than the first day of the 11th month after services were provided. If the bill is not sent within the timeframe in the law, the health care service provider cannot try to collect payment for certain charges.
Process for Releasing PHI Recording, Tracking and Verifying the Request. Retrieving Patient's PHI. Safeguarding Patient's Sensitive Information. Releasing Patient's PHI. Completing the Request and Preparing an Invoice.
The federal No Surprises Act protects Texas consumers from surprise bills for: Air ambulance services. Emergency care. Care provided at in-network facilities when the patient didn't have a choice of doctors.
The Department of State Health Services is committed to providing full access to public information. To request records under the Texas Public Information Act: Submit a request in writing via U.S. Mail, fax or email. Include contact information and a clear description of the records you are requesting.
Requests for electronic copies Practices should comply with federal and state laws regarding required timelines for release. Texas law gives a deadline of 15 business days to provide medical records upon receipt of a request.
Check their website: Information about how to get your health record may be found under the Contact Us section of a provider's website. It may direct you to an online portal, a phone number, an email address, or a form. Phone or visit: You can also call or visit your provider and ask them how to get your health record.