Initial claims must be received by MassHealth within 90 days of the service date. If you had to bill another insurance carrier before billing MassHealth, you have 90 days from the date of the explanation of benefits (EOB) of the primary insurer to submit your claim.
Follow Up in Writing: Send a written dispute letter to the hospital, clearly stating the issue and including supporting documentation like bills, insurance statements, or receipts. If the charges were not properly processed by your insurance, contact your insurance company to resolve discrepancies.
A patient medical records release form is a legal document that empowers patients to control the authorized sharing of their confidential health information while ensuring compliance with privacy laws and regulations.
How to request Download and complete the Public Information Request Form. Please be specific about facility name, location, and dates. Mail your completed request and release form, if applicable, to: Division of Health Care Facility Licensure and Certification.
If you would like to submit a health care complaint by mail, please contact the Health Care Helpline at (888) 830-6277 for assistance.
You may be able to request your record through your provider's patient portal. You may have to fill out a form — called a health or medical record release form, or request for access—send an email, or mail or fax a letter to your provider.
Contact Mass General Brigham Patient Billing Solutions at 1-617-726-3884 if you have questions about your bill. If you believe you've been wrongly billed, you may contact: Massachusetts Attorney General's office at 1-888-830-6277, or online at .
Covered entities (anyone providing treatment, payment, and operations in healthcare) and business associates (anyone who has access to patient information and provides support in treatment, payment, or operations) must meet HIPAA Compliance.
The only times a psychologist would break confidentiality are in the event of threats of harm to self or other; reports that a child (under 18 years of age) or an elder (60 years and older) is being abused or neglected in some way; or if there is a subpoena or court order.