When someone shares information about their mental health, it's essential to have a sensitive and supportive conversation with them about their needs. Choose an appropriate place. Avoid making assumptions. Embed confidentiality. Encourage people to talk. Respond flexibly. Develop a wellbeing plan.
For this reason it's vital you have a meaningful conversation with your employee about their needs and really listen to them. Be positive – focus on what employees can do, rather than what they can't. Work together and involve people in finding solutions as much as possible.
The 5Cs are competence, confidence, character, caring, and connection. The anxiety dimensions are Social anxiety, Physical symptoms, Separation anxiety, and Harm avoidance.
These are the key things you should be considering when managing employees with mental health issues: Be clear on your obligations. Take proactive steps. Know the signs and triggers. Keep communication open. Follow a robust performance management process.
Ask simple, open and non-judgmental questions and let people explain in their own words how their mental health problem manifests, the triggers, how it impacts on their work and what support they need.