How to cancel City of Santa Clara Utilities Call customer service on 408-615-2300. Ask to speak with a representative. Provide them with your account number and customer details. Request cancellation of your energy service and recurring payments. You will receive a confirmation letter or email.
To start or stop utility services, you will need to contact us at least one business day in advance. You may do so by visiting My Utilities Account or call 408-615-2300 Monday through Friday between the hours of a.m. and p.m., excluding holidays.
PLEASE NOTE: In order to start the stop service process, you must have created a My Utilities Account. If you do not want to create a My Utilities Account, please use our Contact Us form or call a Customer Service Representative at 408-615-2300.
Santa Clara's municipal electric utility, Silicon Valley Power, was established in 1896. The utility is one of the larger public power systems in California, serving more than 58,000 customers with a peak demand around 586 megawatts.
Water Sources Sources available to the City include an extensive local underground aquifer and imported water supplies delivered by two wholesale water agencies: Santa Clara Valley Water District (Valley Water) San Francisco Public Utilities Commission (SFPUC) Hetch Hetchy system.
Assessment fees They are determined and adjusted by the credit card networks — not the payment processors — and they cover the operating costs of credit card networks. These are also known as pass-through fees. These fees are determined by a range of factors: The type of card used by the cardholder.