Local government is responsible for the provision of waste management services, which includes waste removal, waste storage and waste disposal services, as per Schedule 5b of the Constitution.
Residents can call 311 to report issues such as potholes, overgrown medians and missed garbage service. 311 also accepts and processes service requests for Miami-Dade County and the City of Miami such as bulky waste pickup, mosquito inspections and illegal dumping.
If you see illegal dumping or discharges of pollutants contact the 24-Hour Miami-Dade County Pollution Complaint Hotline at 305-372-6955 or the Public Works Department at 305-895-9878.
Aneisha Daniel, PhD - Director Aneisha Daniel, PhD, serves as the Director of the Department of Solid Waste Management (DSWM). The DSWM has significant responsibility for overseeing the management of waste and recyclables generated within the County in an environmentally responsible manner.
By dialing 311 or 305-468-5900 (outside Miami-Dade County), you can receive personalized customer service in English, Spanish or Haitian Creole. The 311 Contact Center is open Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m., while closed on Sundays and holidays.
If your garbage is not picked up on your collection day, report the missed pickup by submitting an online service request or calling 311.