Here's how: After signing in, find and select the transaction you are concerned about. Review the transaction details and click Dispute Transaction to start the process. Answer a few questions, review your responses and click Submit dispute.
If the credit card issuer denies the dispute, the customer can request supporting documents and can also appeal the decision or file a complaint with consumer protection agencies. If the dispute is still not resolved, customers can seek legal advice and file a case.
Special Provisions for Card Transactions (Zero Liability Protection): Chase will reimburse unauthorized debit card transactions when reported promptly. Certain limitations apply. See Deposit Account Agreement for details.
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
We'll look into it. Sign in to your Chase account, find the transaction, choose the arrow and follow the instructions to start a dispute. We'll investigate on your behalf.
Chase denied Fraud claim! What to do? File a complaint with CFPB (this will automatically go to the executive team.) Try to escalate this to their executive team - ask for a supervisor and ask them to escalate this to the executive team.
You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video.
One-time credit card payments can't be edited. If your payment is still pending, you can cancel the payment and schedule a new one. To see your recent payment activity go to Payment Activity.