Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
Here's how to issue a refund: Go to the Resolution Center. Select Open Cases and find the transaction. Click the Case ID in the Case column. Click Issue Refund. Enter either a full or a partial refund amount to resolve, and add a note if needed. Click Issue Refund.
One thing is known for sure: PayPal's rigorous chargeback system likes to side with customers in disputes. To turn the odds in your favor, you need a well-structured and tailored approach that includes thorough evidence and detailed responses.
You have up to 45 days to file a dispute for item not received via the resolution tab in your paypal account > put in what has happened and give the seller a few days to do a cleared refund > if not then escalate the dispute to a claim.
Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”.
To open a dispute on the app: Go to Recent activity and tap on the transaction you want to report. Scroll to the bottom and tap on Report a Problem. Select the type of issue you have, including any relevant details, and tap Submit.
You can also leverage PayPal for dispute and risk management. PayPal can help merchants manage fraud, reduce credit card disputes, claims, and chargebacks, and expand their operations safely.
Log in to your PayPal account. Open a dispute in the Resolution Center. Click “Dispute a Transaction.” Select item dispute.