To submit a business card dispute, please call the number on the back of your card or write us at: Customer Service, P.O. Box 15299 Wilmington, DE 19850-5299.
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
The dispute process is governed by card network regulations. Depending on the complexity of each case, it can take up to 90 days to resolve a dispute. Timeframes for dispute resolution are established by the payment brands.
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
By law, banks are required to make at least the first $225 of a personal check deposit available for use by the next business day 1 . Note that certain checks may take additional time, particularly if it's an international transfer as those may take longer to verify.
Documents can be securely e-mailed at chase. After signing into chase to chase, choose the main menu in the upper left corner and then "Secure messages." Compose a new message, choose the "Add/Remove Attachments" button to attach documents securely.
If you're an existing customer, just sign in to chase to send us a secure message. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
If the credit card issuer denies the dispute, the customer can request supporting documents and can also appeal the decision or file a complaint with consumer protection agencies. If the dispute is still not resolved, customers can seek legal advice and file a case.