Special Provisions for Card Transactions (Zero Liability Protection): Chase will reimburse unauthorized debit card transactions when reported promptly. Certain limitations apply. See Deposit Account Agreement for details.
The dispute process is governed by card network regulations. Depending on the complexity of each case, it can take up to 90 days to resolve a dispute. Timeframes for dispute resolution are established by the payment brands.
Email this address to have your problems escalated: Executive.office@chase.
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
How to File Chase Bank Complaints and Feedback Secure messages. If you're an existing customer, just sign in to chase to send us a secure message. Phone. Go to our customer service page for phone numbers to call us based on your type of account or for online and mobile issues. Social media.
Jamie Dimon's headquarters phone number is (212) 270-6000 What is Jamie Dimon's latest education?
You may also file complaints directly with Chase by calling 1-800-848-9136 or writing to Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. Chase is not registered with the Superintendent of Financial Services.