You must open a dispute within 180 days or you will not be covered.
They can do so through the credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback.
You can refund the entire amount of a transaction or portions of it. The default refund period is 180 days from the transaction date.
Timeframes for filing a dispute: Significantly Not as Described: Dispute must be opened within 30 days of the date of delivery or fulfillment (as applicable) of an order or within 180 days of the date you sent the payment to the seller, whichever is sooner.
You have up to 45 days to file a dispute for item not received via the resolution tab in your paypal account > put in what has happened and give the seller a few days to do a cleared refund > if not then escalate the dispute to a claim.
Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”.
They can't open a Paypal dispute after 180 days BUT they can do a chargeback via their card issuer after that date if their card issuer allows them.
Here's how to upload a document: Go to your Resolution Center. Click Respond beside your claim. Click Respond. Choose I'd like to submit the requested info. Drag and drop the file, include a short description and click Submit.
If you purchased the item from one of our merchants, follow these simple steps: Log in to your PayPal account. Open a dispute in the Resolution Center by clicking on “Dispute a Transaction” under “Report a problem”. Select the transaction and click Continue.
You must file your claim within 20 days of when the dispute was first opened. Then, we'll review your case and try to provide a final decision within 30 days.