The issuer credits the cardholder, the payment brand sends funds back to the card issuer and then Chase, in turn, debits the funds from your settlement account to cover the dispute and notifies the payment brand (e.g., Visa®, Mastercard® or the debit network).
Here's how: After signing in, find and select the transaction you are concerned about. Review the transaction details and click Dispute Transaction to start the process. Answer a few questions, review your responses and click Submit dispute.
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
We want to dispute. So for our example let's just say it's this $30.40. Transaction we can clickMoreWe want to dispute. So for our example let's just say it's this $30.40. Transaction we can click anywhere on that. Section. And that takes us to the transaction. Details.
Dispute a transaction After signing in, find and select the transaction you are concerned about. Review the transaction details and click Dispute Transaction to start the process. Answer a few questions, review your responses and click Submit dispute. Track your dispute in the Account Menu under Account Services.
At the top left corner. Select help and support from the man options displayed. Choose file a claimMoreAt the top left corner. Select help and support from the man options displayed. Choose file a claim or a similar option available select the type of claim.
Process Refunds Online You can process a refund from anywhere using your PC, laptop or mobile device. Simply sign in to Chase to get started. For step-by-step instructions, watch our how-to video. Video Player is loading.
If the credit card issuer denies the dispute, the customer can request supporting documents and can also appeal the decision or file a complaint with consumer protection agencies. If the dispute is still not resolved, customers can seek legal advice and file a case.