Dispute, report, or cancel a payment Step 1: Check if the transaction is complete. A transaction can't be disputed until it's complete. Step 2: Check if the transaction was made by someone you know. Step 3: Dispute or report an unauthorized payment.
If you are unable to find guidance about your concern on these resources, you may reach out through the Grievance Redressal Mechanism by sending an email to support-in@google.
Feedback. On your Android device, open the Google app . At the top right, tap your Profile picture or initial Help & feedback Send Feedback. Enter a description of the issue. Tap Send .
First, access the Google Play Store and sign into your account. Then, visit 'Order History' to find the transaction you want a refund for. Click on 'Report a problem' and select the issue that best describes your situation. Provide the necessary details about why you're requesting a refund and submit your form.
As per the network guidelines, in case of a dispute, the cardholder is required to provide a duly filled in Transaction Dispute Form (TDF) mentioning the details of the disputed transaction to enable / authorize the bank to investigate with the respective merchant / member bank, as appropriate.
Provide feedback about an app Open the Google Play App . Go to the detail page for an app or game. Tap More. Flag as inappropriate. Choose a reason. Tap Submit.
In the Google Cloud console, go to the Help and Support page. In the Category field, select Billing as the issue category. At the prompt, select Get billing support to access a dedicated billing support site, the Billing assistant.