I am writing because you recently made defamatory statements about me my company my company and me. I ask that you immediately retract these statements. On date, you summarize what recipient did that is defamatory.
By maintaining professionalism, you demonstrate that you intend not to bash the company but provide constructive criticism. Offer specific examples and present suggestions on how the company can improve. Keep your tone respectful and avoid personal attacks. Take a step back and objectively evaluate the situation.
Here's what I did: Respond politely: Always address the review professionally; it shows you care about all feedback. Flag the review: Platforms like Google and Yelp let you report reviews. Encourage happy customers to leave positive feedback, balancing out the negativity.
An effective defamation cease and desist letter will usually begin with a clear and factual introduction of the involved parties. Following this, the letter should present the facts in a chronological order, beginning with the earliest incident and progressing through subsequent events.
Your letter should ideally state the specific defamatory statement, the reasons why it is untrue, and the damage you're suffering. Also, give the recipient a deadline by which they must retract their statements before you will need to take legal action.
A defamatory statement must be an assertion of fact, not an opinion. For example, if your boss says that you are not a very nice person, then that statement is likely to be an opinion. On the other hand, if your boss says you have been stealing from the company, that is a statement of fact, not opinion.
Be polite and kind. Do not get defensive or aggressive in response to a negative comment. Instead, stay calm while you deal with it. Be genuinely helpful. Try to resolve the matter and go extra mile to address the issues. Offer genuine help. Be responsive. Don't slack. Don't delay.
Aim to reply within 24-48 hours, acknowledging the review and expressing your intention to address their concerns. In crafting your response, maintain a tone of professionalism and positivity. Avoid becoming defensive or confrontational, as this can escalate the situation.
If you still believe the feedback is unjust, express your perspective professionally and without becoming defensive. Example: “I appreciate your feedback, but I believe there may be some misunderstandings. Here's my perspective…”
How to Get Inappropriate Google Review Content Removed Sign in to Google Business Profile Manager. Open the listing you want to manage and click Reviews. Click the 3 small dots on the top right of the review you want to flag, and select “Flag as inappropriate” Select the reason for flagging the content.