File a Damage Claim First call or email the RCOC Department of Customer Service (DCS) at dcsmail@rcoc or 877-858-4804 and a DCS Identification Number will be issued. Complete the online form (link) or the downloaded PDF file Claim Form (link) The form must be completely filled out.
Please report active infrastructure emergencies to OAK311 by dialing 311 or (510) 615-5566.
File the claim by sending the completed and signed original form with your supporting documents to the appropriate Caltrans District Claims Office. To determine the proper place to file your form, you must know the county in which your incident occurred. Each county is covered by a specific District Claims Office.
Please report all non-emergency issues online at this page. For urgent issues, call 311 or (510) 615-5566.
Filing a Claim The City of Oakland has a standard claim form that can be used for your convenience. You can file the form electronically at claims@oaklandcityattorney, or you can send the form by mail to: Oakland City Attorney's Office, 1 Frank H. Ogawa Plaza, 6th Floor, Oakland, CA 94612.