If you have an urgent bond or tenancy-related enquiry, you can call our Contact Centre on 1300 366 311 Monday to Friday between 8.30am – 5.00pm (excluding public holidays). Use this form to submit a non-urgent enquiry about your rental bond.
If the tenant and lessor agree on the refund of the bond, in part or in full, a refund form (Form 4) signed by all parties can be lodged with the RTA. A refund is usually completed within 2 to 3 days.
If you have a QGov account, you can submit an online bond refund claim . Alternately you can post the signed Refund of Rental Bond (RTA Form 4). The RTA can release the bond if all parties sign a Form 4 and it is lodged with the RTA.
Penalty units will be charged for not lodging the bond to the RTA within 10 days. The landlord can be fined up to 60 penalty units. It is a strict liability offence. A person can be fined 20 penalty units.
Applying for your bond refund When your tenancy ends, you can apply to the RTA for your bond refund. If you have a QGov account, you can submit an online bond refund claim . Alternately you can post the signed Refund of Rental Bond (RTA Form 4).
Tenants/residents or property managers/owners can submit an online bond refund form via RTA Web Services or the paper-based Refund of rental bond (Form 4). The completed paper-based form can be submitted via: RTA Web Services or. post: RTA, GPO Box 390, Brisbane Q 4001.
In rooming accommodation the maximum bond is equal to four weeks rent, unless weekly rent is more than $500. In moveable dwelling tenancies the maximum bond is equal to two weeks rent. However if electricity is supplied in the lessor's name and individually metered bond can be 3 weeks rent.